We understand that change happens. All changes or cancellations must be confirmed by a member of our team. This ensures that we are all on the same page and your order has not gone to production or has shipped already. If you must cancel, change or modify your order, please contact us immediately through email at firstname.lastname@example.org or call us at +1 (888) 798 0306. PLEASE NOTE: Orders that have been shipped already will have to follow the same rules as exchanges.