FAQ - Frequently Asked Questions
Below you will find some common questions from our customers. If you can not find the answer for your questions here, please just sent us an an email at support@wallsbyme.com
Yes! Inks Greenguard Certified indicates that the ink used met some of the world’s most rigorous standards for low emission of volatile organic compounds (VOCs) for indoor environments. Greenguard Gold-certified inks met even stricter criteria, which take into account safety factors for sensitive individuals (such as children and the elderly) and ensure that a product is acceptable for use in environments such as schools and healthcare facilities.
Additionally, Walls By Me is a certified green business by Sarasota County. Businesses that have earned this certification operate in an environmentally responsible manner.
Yes, you can. You should be fine if you follow the installation guide to prepare your wall correctly and ensure that your walls are clean, free of mold, and 100% dry for installation.
If you have any concerns about mold, mildew, or moisture, contact a professional company to address them before installation.
Yes! It is. You can clean your wallpaper by using a damp cloth and mild detergent.
- Step 1: Measure the height (measure top to bottom of your wall) in feet. This will indicate what panel height you should choose.
- Step 2: Measure the width of your wall in feet. If you divide by two, this will tell you how many panels you need. All of our panels are two feet wide, that is why you divide by 2
- Example: If your wall is 10ft wide by 8ft tall you will need five panels of 2ft x 8.5ft. All our panels are 2ft (24in) wide. We offer panels in three heights - 4’, 8.5’, 10.5’.
- Still not sure? We are just a phone call away and would love to help. Reach out at +1 941-212-0709 or email us at support@wallsbyme.com.
- You can also use our wallpaper calculator on the product page. Just insert your wall height and width, and the system will automatically calculate how much you need.
The design repeats every 2ft (24’’) in both length and width. We offer three different panel sizes to make installation easier and maximize material use. That way, you can purchase only the size and quantity you need to finish your project. Therefore the purpose of it is to buy the panel that fits your wall size. For that you need to know your wall height and width. Square foot is not applicable in this case. If you are buying a bigger size panel to cut in several pieces, or purchase panels from different sizes to use on the same wall or project, you must consider the pattern repeat. If you don’t, the design won’t match. Remember... “Measure twice and cut once.”
Light texture is okay - many people do not have a 100% smooth surface to work with. Although we recommend smooth walls, we have had success with light textures. If you are new to our products, we recommend ordering a sample to see how they work with your wall.
For peel-and-stick wallpaper, there is a fantastic product from Roman called E-Z hang. It is a liquid glue in spray form that you can use for easier installation if you follow the manufacturer's instructions. You can also use it as a safety measure after installing it and pattern-matched by simply unpeeling the first half of the wallpaper, applying the spray directly on the wall, and sticking the wallpaper back. Do the same thing with the second half.
For non-pasted material, consult with your wallpaper installer to understand what is needed for wall preparation.
For peel-and-stick wallpaper, there is a fantastic product from Roman called E-Z hang. It is a liquid glue in spray form that you can use for easier installation if you follow the manufacturer's instructions. You can also use it as a safety measure after installing it and pattern-matched by simply unpeeling the first half of the wallpaper, applying the spray directly on the wall, and sticking the wallpaper back. Do the same thing with the second half.
For non-pasted material, consult with your wallpaper installer to understand what is needed for wall preparation.
Most smooth, flat, previously primed and painted surfaces should be fine. The peel and stick allows you more flexibility on usage , so aside from walls of your home, your office, lobbies or waiting areas. You can also apply to furnitures in general such as drawers, doors, or bookshelves. Custom orders also allow you to do a super cool stairways, closet doors, and many others. Any place you desire to give a special touch, create an accent wall, or make a bold statement about your personality.
IMPORTANT: Due to the numerous types of paints and different surfaces each customer may use and apply the wallpaper final results may result widely from wall to wall. Wall surface should be tested for adhesion with a swatch to assess adhesion.
It is very important that you allow at least 30 days concerning a newly painted surface to dry. Bubbles or failure can occur if the color is still outgassing/flashing off. Washable paints and No VOC paints prohibits full adhesion. To counter this limitation cleaning the wall can be thoroughly wiped down with isopropyl alcohol with a rag but yet there are no guarantees.
Yes, you need to overlap about ½ inch. For more questions regarding installation, check out our installation video and quick installation guide.
We do our best to describe the color of each design, but colors may vary from monitor to monitor , light in the room and ones and personal color perception. There may also be some slight variation in color from batch to batch. Please order a sample prior to completing your purchase to ensure the colors meet your expectations.
No, all of our designs are flat print. By ‘texture’, we are referring to the visual appearance of texture imitating a material like wood, tile, or stone.
However you will be amazed by our material texture and quality. We offer a high quality paper-based latex embossed material that has a matte finish and has a much superior presentation than standard material commonly available in the market. Not to mention we use the latest technology available allowing the ink to create layers causing a amazing visual effect and extraordinary durability.
From the product page of the print you are considering purchasing, choose the size option ‘sample’. Make sure your order a sample from the type of material you like to complete your project as colors vary from the two material type we offer. If you have any questions or can’t find how to order a sample, please contact us directly at support@wallsbyme.com.
Please email us with your request, detailing the size of the wall, print or color image you are looking for, and any other special request you may have. We’ll be glad to assist you. We address each request on a one-to-one basis.
Yes, we ship internationally. Customer is responsible for shipping that can be chosen at checkout.
However custom and duties are not included in the shipping price. Walls By Me can not advise on Custom and Duties. Mail carrier will provide costs for custom and duties, collect from custom and process any necessary paperwork necessary to complete the delivery.
Most likely. We have customers that removed 4 years later and have not had a issue. However unfortunately is not a straight forward answer. In a nutshell the two factors that will decide this is whether the wallpaper was installed as instructed, what type of surface and paint. Due to the numerous types of surface and variables that may take place during installation removability will vary from project to project.
- We are made to order and therefore we will print every order especially for you, yet we allow returns within 30 days from purchase date. Other exclusions apply; so please make sure you check our Return Policy for details. To check design color or pattern scale we strongly recommend ordering a sample prior to your order.
- Samples are not refundable.